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Our main surgery has full disabled access, with automatic front doors, and all patient services on the ground floor. There are 3 disabled parking bays within the surgery car park. For people who have mobility problems, but are not in a wheelchair, we have access to the surgery via the back door. This is kept locked, for security reasons, but there is a call system to reception and remote unlocking.
In the waiting room, we have a loop system, for patients using hearing aids. We also have a visual call system.
In addition, we have a portable loop, which can be taken into any of the rooms for patients who have particularly problems with hearing, and need extra help on a 1 to 1 basis.
We regret that our branch surgeries are both converted from other use, and do not have easy disabled access. In particular, Cawood Surgery has a large step into the waiting room, which can cause difficulties. However, our dispenser is always pleased to help, if she can.
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